PDF Export / Download Authentication

Posted in General by J R Markel Sun Jun 24 2018 18:49:54 GMT+0000 (Coordinated Universal Time)·4·Viewed 1,490 times

Trying to download a PDF: https://servicereachstore.blob.core.windows.net/5e87b1b2-d276-4b7f-92fc-470d3ff9389d/filestorage/602c97a1-7776-4b18-a01e-a909012cb966 And receiving this error: <?xml version="1.0" encoding="utf-8"?><Error><Code>InvalidAuthenticationInfo</Code><Message>Authentication information is not given in the correct format. Check the value of Authorization header. RequestId:3dd249bf-901e-007e-47e4-0b0997000000 Time:2018-06-24T17:57:38.1765566Z</Message></Error> The authentication is the same as the other 5 requests to get this far. What is the solution?????
June 25, 2018


It looks like you are missing the last part of the link, which is the authentication string. It will look something like this:


If you would like, please send an email to [email protected] with the Id of the form you are trying to export, and we can give you the exact steps needed for you to download the PDF through the API with your form.


marked this as solved
June 25, 2018

Yes, I left that part off for brevity.
I am sending EXACTLY what is returned in the <Link> from the previous request.

June 25, 2018


For the sake of keeping your account data private, please send an email to [email protected], and we will help you troubleshoot why you are getting this error message.


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